Customer Relations Management
Keep existing customers loyal and build relationships. Your customers can also complain, compliment, or suggest directly using the SMSS short code. The SMSS short code can conveniently be used for bookings, orders, purchases and property listings etc. The message is instantly sent to your email & cellphone.
Testimonial
I started using this SMSS service today. I couldn't believe what people actually complain about. I must say, 90% of the messages were compliments, but the few complaints I received really woke me up. You are welcome to visit us in Randburg, and you'll experience service like never before! My staff's attitude changed in such a way, I thought I had brand new staff. At first they were obviously sceptical about this service, but after receiving nice compliments, most of them anyway, they now love this service.
I congratulated the management of SMSS about this, and THEY requested me to write this message. I do so with absolute pleasure, and believe their business will go from strength to strength. Congratulations Derek on your brilliant idea, the way it's set-up and the ease of use. I apologize for not personally congratulating someone else for this great idea as well, since I only spoke to Derek today, so everyone involved in SMSS, well done and congratulations! Gerald Van Eeden, The Waterfall Restaurant Town: Johannesburg.
Examples
SMS "Wimpy Ballito" followed by "The best Restaurant with
a play area for kids.We will definitely
visit again. Janine" and send to : 34050
The sms you sent is Forwarded by SMSS to the manager's e-mail and cellular phone instantly!
Business name: Wimpy Lifestyle Center
Town: Ballito
Received: 2007-12-20 14:25:08
Message: The best Wimpy with a play area for kids. We will definitely visit again. Janine
SMS "TSH" to: 34050
We waited ages to see
a doctor.The service is
poor to say the least!
Forwarded by SMSS to the manager's e-mail:
Business name: TSHEPONG HOSPITAL Town: Received: 2007-07-03 10:21:08 Message: We waited ages to see a doctor.The service is poor to say the least!
The SMSS system
- Choose a unique keyword for your business/ product/ service
- Set up a text reply message to be sent immediately to the customer who messages your keyword to 34050.
- Add the short code 34050 and your keyword to your marketing material.
- Customers interested about your product/ service or advertisement sms your keyword to: 34050.
- The SMSS system instantly returns your reply message to your customer, which acknowledges their sms and provides instant customer care and information.
- The SMSS system simultaneously dispatches an email and/or sms to you with the customer`s contact number, exact message, date and time of the text message sent.
- The SMSS system places each mobile number in a legal database for your business
- SMSS provides your business with a free sms-credit for every sms received, to be used anyway you want, whether its for marketing, customer care or information
- Keywords are easy to remember, sms's are easy to send and The SMSS system operates at your customer`s convenience, 24/7
- The SMSS system is a sms based leads communication system operating for your business 24/7 - its your own full time call centre!
