Customer Care and Service

Customers demand quick response times and easy to use systems. With the SMSS system you can increase customer retention and satisfaction while reducing costs. Mobile messaging is a highly personal and effective way to inform and educate customers at the time and place where that communication is most helpful.
SMSS utilizes the immediacy and interactivity of sms to improve customer service and support. Customers can obtain account information or order status from financial institutions and retailers. Busy consumers can be reminded of payment dates to avoid late fees and help improve enterprise days sales outstanding (DSO) metrics.

An Aberdeen Group study of customer contact centers published in July 2008 found that 80 percent of best-in-class call centers are already leveraging text messaging, compared to below average performers at only 37 percent. The study correlates higher customer satisfaction and retention results with Unified Communications strategies that include this increasingly popular method of communication across all demographics.

The SMSS ystem can be used for interactions such as alerts, order status, payment reminders, account information, transactions and delivery notifications, in addition to services such as authorizing bill payment or getting information.
Your customers receive a FREE instant response & confirmation sms, automated for your business by SMSS. Customers can also reply on any sms sent from your business through SMSS, which is also automatically sent to your email.